Delete Your Invisible Community Account
Invisible Community gives users control over their account and personal data. You can permanently request deletion of your account using the methods below.
Section 1
Delete your account from the Invisible Community app
If you have the mobile app installed, you can initiate account deletion directly through the self-service settings menu:
In-App Navigation Path
Sign in to Invisible Community
Open the app on your mobile device and log in to the account you wish to delete.
Open Settings
Navigate to your user profile and tap the Settings menu icon.
Go to Account
Select the Account preferences section to access your profile settings.
Select Delete Account
Locate and tap the Delete Account option at the bottom of the account menu.
Review the deletion notice
Read the disclosure details carefully regarding account closure and data consequences.
Confirm the account deletion request
Complete the on-screen confirmation step to submit your permanent deletion request.
Deleting an account may permanently remove access to the Invisible Community account and associated app data.
Section 2
Can't access the app?
If you cannot access your account or the application, you can request account deletion by email.
Recommended Subject Line
Account Deletion Request
Helps expedite routing to our compliance team.
Email sender: Send the request from the email address associated with your Invisible Community account.
Identity verification: The user may be asked to verify account ownership before deletion is processed.
Section 3
Data That May Be Deleted
When an account deletion request is processed, the following categories of data may be removed, where applicable:
- Account and profile information
- First and last name
- Email/account identifiers
- Profile photo
- Active community memberships
- Trip/community associations
- Application-specific identifiers
- User-generated information associated with the account where appropriate
- Notification-related identifiers such as device/FCM tokens where applicable
Note: Data deletion applies to information stored across active systems where applicable. We do not guarantee deletion of data that the application or backend does not actually collect or delete.
Section 4
Data That May Be Retained
Some limited information may be retained for a reasonable period where required for legal, security, fraud-prevention, moderation, dispute-resolution, or backup purposes.
Permitted Retention Purposes:
- Legal obligations
- Fraud prevention
- Abuse prevention
- Safety and moderation
- Security
- Dispute resolution
- Enforcement of platform rules
- Backup and recovery systems for a limited period
Operational and disaster recovery backups may retain residual copies for a limited period in accordance with standard data retention lifecycles before being overwritten.
Section 5
Processing Time
Account deletion requests are reviewed and processed within a reasonable period after any required identity verification. Where applicable, legal or security-related retention obligations may continue after account closure.
Section 6
Partial Data Deletion
At this time, Invisible Community does not provide a separate self-service process for deleting selected categories of personal data while keeping the account active. Users may request full account deletion using the methods described above.
Section 7
Need help?
If you have questions about account deletion, your personal data, or privacy practices at Invisible Community, reach out to our team: